We are a local company and all merchandise is made with love here in Toronto, Canada.

If your order is placed before 3pm EST, it will be shipped the same day. If it is placed after 3pm EST, it will be shipped the next business day.

Usually in 3-10 business days

If you insured your order with Route at checkout, you received a confirmation email from them with a link to file a shipping issue - please consult that email. If you did not insure your order with Route, please reach out to Customer Service.